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HubSpot Service Hub setup for support teams that scale

Ticket pipelines, shared inbox, SLAs, knowledge base, CSAT surveys and automation — configured so your support team resolves faster and reports clearly.

Service Hub turns scattered support into a system, but only with the right configuration. We set up ticket pipelines that match your support process, a shared inbox so nothing falls through, SLA timers that hold the team accountable, a knowledge base that deflects repeat questions, and surveys plus dashboards that show how support is really doing — all on the same record as sales and marketing.

On this page

• Ticket pipelines and shared inbox
• SLAs and automation
• Knowledge base and self-service
• Surveys, CSAT and feedback loops
• Dashboards on a unified customer record

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Related industries

SaaSE-commerceFintech

Related glossary

Lifecycle StagesRevOps (Revenue Operations)

FAQ

• Can you connect our existing support email and channels?
  Yes — we connect support inboxes, forms and chat into the HubSpot conversations inbox so everything becomes a trackable ticket.
• Do you set up SLAs and escalation?
  Yes. SLA timers, routing, escalation rules and automation are core to a Service Hub setup.
• Do I need Service Hub Pro or Enterprise?
  SLAs, automation and the knowledge base need Pro+; Enterprise adds advanced permissions, custom objects and more sophisticated routing. We'll advise the right tier.
• What does a Service Hub setup cost?
  It depends on channels, automation and integrations. Tell us your scope and we'll scope it with you.