Question 1

Who actually does the work?

Accepted Answer

A senior HubSpot expert with 12+ years in the platform — the same person each week, who knows your portal and your business. You'll know exactly who you're working with from day one.

Question 2

What counts as a quick fix vs. a build?

Accepted Answer

A quick fix is anything under a couple of hours: a property, a workflow step, a report tweak, a question. A build is bigger — a scoring model, a pipeline rebuild, a dashboard suite — and always gets a dated plan, approved by you, before work starts.

Question 3

How fast will my request ship?

Accepted Answer

Quick fixes: 2 business days on Support, next business day on Priority. Builds: you get the dates up front. Either way, you always know when.

Question 4

Is it really unlimited?

Accepted Answer

Yes — send everything. One priority moves at a time, and you always see what's in motion and what's next. On Priority, urgent items jump the line.

Question 5

What's not included in the plans?

Accepted Answer

Custom code, API integrations, migrations and website builds. Those are fixed-quote projects — describe the problem and you'll have a fixed-price SOW within 24 hours. Support members get priority scheduling and member pricing.

Question 6

Do I have to get on calls?

Accepted Answer

No. Everything works async and in writing. Calls exist if you want them — and Priority includes a monthly strategy call with your expert.

Question 7

Contracts?

Accepted Answer

None. Month-to-month, pause or cancel anytime, no lock-in and no cancellation penalty.

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